Shipping & Delivery Information
Customers have the option to self-collect their orders at the store or opt for local delivery option.
In-store pick up
Customers are encouraged to print a copy of the order print out, otherwise please quote the order number so that we can be more effectively retrieve your orders.
Our operating hours are as follows:-
Monday to Friday
10am to 6pm
Closed on Saturday, Sunday and Public Holiday
If you have not made payment online, please prepare enough cash for self-collection. We do not have Credit Card or NETS facility.
Alternatively, you may PayNow to UEN: 201900133C, Zero2.5 Biotech Pte Ltd.
Local Delivery (2-3 working days)
Items packed in a box: S$5.00 delivery fee
Loose items Items packed in a bag : From S$7.00 delivery fee
We seek your understanding that some of our items are bulky, and will require a car or van delivery service.
Delivery will be scheduled on a regular working day, Monday to Friday. We do not offer Sat, Sun and Public Holiday Day Delivery.
International Shipping (7 to 20 days)
We offer international shipping to the following countries:
- Saudi Arabia
- United Arab Emirates
- United States
The shipping rates starts from SGD10.00 for international shipping. Shipping rates for your order will be calculated and displayed at checkout.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Zero2.5 is not responsible for these charges if they are applied and are your responsibility as the customer.
For countries not listed above, please contact us for availability of shipping to the destination before process the payment. There might be additional charges required depend on destination.
Any enquiries you may contact us at +65 68727725 or email us at firstname.lastname@example.org.
Our online system is not directly link to our Accounting System. Stock availability are not updated real-time. Though we are stockiest for most of the items listed online, stock may still run out if there are a few major bulk order that comes in.
We encourage customers to checkout their orders online so that they will receive a call within 1-working day from us to update them on their order status. Placing an order online will also minimise disappointment compared to random walk-in to our office. Priority will be given to customer that has placed an online order.